NiCE and Metrigy Research Finds Growing Openness to AI as Trust Shapes Customer Experience
Guest Articles / Guest Research GUEST RESEARCH: 28.8% of consumers would choose an AI agent when resolution is guaranteed, up 5.8 percentage points since Q1 2026 NiCE (NASDAQ: NICE), a CX AI company, today released findings from the Q3 2026 AI Consumer Experience Index showing that consumers…